Megawib FAQ — All your questions answered here

Yes, creating an account on Megawib is completely free. There are no registration fees or monthly charges. A deposit is only required when you want to play games.

Only one account is allowed per person, household, or IP address on megawib. Creating multiple accounts may result in all accounts being suspended and bonuses forfeited.

Click the "Forgot Password?" link on the login page. A reset link will be sent to your registered mobile number or email address. Follow the link to set a new password.

KYC verification is mandatory before your first withdrawal. However, completing KYC right after registration will make future withdrawals faster. You will need to upload a national ID or passport.

Yes, you can update your mobile number and email address from your account settings. The new number or email must be verified with an OTP. Re-verification of KYC may be required after the change.

Yes, your account can be permanently deleted. However, you must withdraw all remaining balance and contact support before deletion. Once deleted, the account cannot be recovered.

If you don't log in for an extended period, your account may be temporarily deactivated. Any remaining balance will be kept safe, and you can reactivate the account by logging in at any time.

The minimum deposit on megawib is BDT 100. For mobile banking and e-wallets, deposits typically start from BDT 100–200.

Most deposits are processed instantly. Mobile banking and e-wallets typically take 1–5 minutes, while bank transfers may take anywhere from 30 minutes to 24 hours.

megawib does not charge any fees on deposits. However, your payment provider or bank may apply their own charges.

The minimum withdrawal is generally BDT 500–1000, and may vary depending on the method. Your account must have completed KYC verification before you can withdraw.

Withdrawals for verified accounts are typically processed within 1–24 hours. Mobile banking is the fastest option, while bank transfers may take 1–3 business days.

Withdrawals may be delayed if KYC is incomplete, wagering requirements have not been met, or incorrect payment details were provided. Additional verification may be required if suspicious activity is detected.

No, only payment methods registered in your own name are accepted. Third-party payments are not permitted and may result in your account being suspended.

Yes, daily and monthly limits apply based on your account level. VIP members enjoy higher limits. Complete KYC and increase your VIP level to raise your limits.

Please wait 10–15 minutes first. If the deposit still does not appear, contact live chat support with your transaction ID and a screenshot. The issue will be resolved promptly.

A wagering requirement is the amount you must bet before you can withdraw bonus funds. For example, a 30x requirement on a BDT 500 bonus means you need to wager BDT 15,000 in total.

No, bonus funds cannot be withdrawn directly. They must first meet the wagering requirements before being converted to real money and made available for withdrawal.

Bonuses are generally valid for 7–30 days. If wagering requirements are not completed within the specified period, both the bonus and any winnings from it will be forfeited.

After receiving free spins, they will activate automatically when you enter the designated slot game. Winnings are added to your bonus balance and wagering requirements must be completed.

A cashback bonus returns a portion of your losses to you. For example, 10% cashback means you get BDT 100 back after losing BDT 1,000. Cashback is typically paid out on a weekly or monthly basis.

You earn points as you play on megawib. As your points grow, your VIP level increases — unlocking bigger bonuses, faster withdrawals, a personal account manager, and more.

Yes, you can cancel a bonus before completing the wagering requirements. However, the bonus and all associated winnings will be forfeited. Only your original deposit amount will remain.

Yes, most slot games have a demo mode where you can play without real money. However, Live Casino and certain special games require real money bets.

RTP (Return to Player) is the percentage of total bets returned to players over time. For example, a 96% RTP means that, on average, BDT 96 is returned for every BDT 100 wagered. Games with a higher RTP give you better odds of winning.

Yes, all games on Megawib are powered by RNG (Random Number Generator) technology and independently audited. Every outcome is completely random and fair.

If a game crashes or freezes, refresh the page and log in again. If the problem persists, contact support with the game ID and time of the issue. Any bets placed are safe and will be recorded.

Live Casino lets you play with real dealers via live video stream. Games like roulette, blackjack, and baccarat feature a live dealer who handles the cards, and you can interact via chat.

You can view all your bets, wins, losses, and transactions under the "Game History" section of your account dashboard. Filter by date, game, or amount as needed.

2FA is an extra layer of security that requires you to enter an OTP or authenticator code alongside your password at login. It can be enabled from your account settings.

Change your password immediately and contact live chat for urgent support. Your account will be temporarily suspended while an investigation is conducted. Enable 2FA and use a strong password.

Only authorized Megawib staff can access your information for KYC verification and support purposes. Your data is never shared or sold to third parties. We strictly follow our privacy policy.

Always verify the official URL megawib.net. Do not click links from emails or SMS messages that look suspicious. Megawib will never ask for your password or OTP via email.

megawib offers deposit limits, loss limits, session time limits, and a self-exclusion option. All of these can be configured in your account settings to help you game responsibly.

Android 5.0 or later is required, along with at least 50 MB of free storage. To install the APK, you'll need to enable "Unknown Sources" under Settings > Security.

Clear the app cache, close background apps, and make sure you're on a stable internet connection. Lowering the in-game graphics settings can also improve performance. If the issue persists, try updating the app.

Yes, the same account can be used across all devices. Your balance, bonuses, and game history stay synced across every device. You can log in from any device and pick up right where you left off.

Enable Notifications in your app settings to receive alerts about new bonuses, tournaments, withdrawal status, and special offers. You'll also need to grant notification permissions from your phone's settings.

2G/3G is sufficient for slots. 4G or WiFi is recommended for Live Casino. A minimum speed of 2 Mbps is required for good streaming quality.